Administration Staff

Experience your first point of contact…

Our clinic is designed to meet your needs!  Your first contact with us starts with who you speak to when you call in or stop into the clinic.  We strive to make the customer experience a special one for all of you!

We try to help you feel better and move better as quickly as possible.  Our front desk staff are trained to answer your questions.  They can also help guide you in understanding how we work and what can help you get back to doing what you love.

If someone from our team is not available to answer your call, please leave a message or check out our website online.  We also have the ability to book appointments online!

In summary, we look forward to serving you in the clinic and hopefully making it the best experience possible.

Clinic ManagerLuciana Ramos Ribeiro

Luciana grew up in Brazil, where she became a Physiotherapist.  Luciana  worked as a physiotherapist for 16 years in Brazil before coming to Canada. She has also worked as a Clinic Manager for 8 years and has pursued her Masters in Global Leadership and Administration in Vancouver.Luciana has always been passionate about helping people. During her youth, she used to join her Mom with volunteering at shelters and senior’s home care. Her interest in helping others lead her to work with wellness at hospitals and clinics.A fun fact about Luciana is that she loves parties and decorations and has worked as a party planner for birthdays, weddings and Brazilian Carnival.Luciana is a very dynamic and passionate mom, always willing to connect, make new friends and explore new places. When you call in or speak to Luciana, you can hear her warmth, caring and compassion coming through!Luciana is excited to meet you so please say hello when you come in!We look forward to helping you feel better – right from the clinic management through to the physiotherapists.

​Administrative Receptionist Mark

Mark is an amazing member of our administrative team and you will hear his welcoming voice when you call in!As a new Permanent Resident of Canada, Mark is enjoying his time exploring North Vancouver. Mark is formerly from Richland, WA., and enjoys learning about exercise science and sports/nutrition.Mark gives private voice lessons here on the North Shore, and when he has the opportunity he plays jazz piano at local jam sessions.Mark is very empathetic to those dealing with new or chronic joint issues, and looks to do whatever he can to help make the road to recovery as smooth and easy as possible.

​Administrative Receptionist Amanda Goh

Amanda is a new addition to our administrative team. Born in Singapore and currently a permanent resident of Canada, she was educated in advertising and public relations; and has a BCom in Marketing.

Amanda has an avid interest in the medical field that started up when she was a physician’s assistant to a renowned cosmetic doctor. Out of all her job experiences, the most interesting would be that she once worked at Universal Studios in Singapore!

Outside of work, Amanda enjoys reading and crafting. You can look forward to her enthusiastic and helpful personality when you step into our clinic.

​Administrative Receptionist Iona McAllen

Iona grew up on the North Shore and enjoys the outdoor activities it offers including hiking and biking; she is enjoying her time learning further about fitness and wellbeing.
Iona is a full-time student at university studying Business Administration, and when she had the opportunity volunteering at her school.
Iona attended Physiotherapy herself, due to an injury, and therefore is very understanding and empathetic towards those coming in for treatment. She attempts to do whatever she can to make your experience at our clinic positive, easy, and calming.
Iona is excited to meet you and help in whatever way she can!